PRIVACY POLICY

Last Updated: September 23, 2026

Ecosolution respects your privacy and is committed to protecting the personal information you provide when using our website, creating an account, placing an order, contacting our team, or using our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you may have under applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

1. Information We Collect

Depending on how you use our website and services, we may collect information such as:

Account and Contact Information
  • Full name
  • Business name
  • Email address
  • Telephone or mobile number
  • Viber or other contact information
  • Username and account information
Delivery Information
  • Delivery address
  • Delivery instructions
  • Recipient name and contact information
Order Information
  • Products ordered
  • Order quantities
  • Order history
  • Order status
  • Delivery information
  • Payment-related information necessary to process your order
Communications

If you contact us through email, Viber, the website, social media, or other communication channels, we may retain information from those communications to respond to your request and provide customer support.

Website and Technical Information

When you use our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • General website usage information
  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Create and manage your account;
  • Process and fulfill orders;
  • Arrange deliveries;
  • Provide customer support;
  • Respond to product requests and inquiries;
  • Communicate with you regarding your orders;
  • Verify customer or business information;
  • Improve our products, services, and website;
  • Maintain website security;
  • Prevent fraud, misuse, or unauthorized activity;
  • Maintain business and transaction records;
  • Comply with legal and regulatory obligations; and
  • Perform other purposes that are reasonably related to providing our services.

3. Legal Basis for Processing

Ecosolution processes personal information only when there is a lawful basis to do so under applicable law.

Depending on the circumstances, this may include:

  • Your consent;
  • Processing necessary to fulfill a contract or requested service;
  • Compliance with a legal obligation;
  • Protection of legitimate interests, where permitted by law; or
  • Other lawful bases recognized under applicable Philippine data privacy laws.

4. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and support website security.

Cookies are small files stored on your device when you visit a website.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

If we use third-party services that place cookies or similar technologies on our website, their respective privacy policies may also apply.

5. Sharing of Personal Information

Ecosolution does not sell your personal information.

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our services. These may include:

  • Delivery and logistics providers;
  • Payment service providers;
  • Website hosting and technical service providers;
  • E-commerce and website service providers;
  • Communication and customer-support platforms;
  • Professional advisers; and
  • Government authorities or other parties when required or permitted by law.

We require appropriate safeguards for personal information shared with service providers, where applicable.

6. Third-Party Services

Our website may use third-party platforms and services, including services used for website hosting, e-commerce, payment processing, analytics, communication, and other business functions.

These third parties may process information according to their own privacy policies.

We encourage users to review the privacy policies of third-party services when appropriate.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, providing customer support, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

8. Data Security

Ecosolution takes reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no online system or method of transmission can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable Philippine data privacy laws and any applicable limitations, you may have rights regarding your personal information, including the right to:

  • Be informed about the processing of your personal information;
  • Access your personal information;
  • Correct inaccurate or incomplete information;
  • Object to certain forms of processing;
  • Request deletion or blocking of personal information where legally applicable;
  • Withdraw consent where processing is based on consent;
  • Request data portability where applicable; and
  • Lodge a complaint or exercise other rights provided under applicable law.

Requests may be subject to verification and applicable legal requirements.

10. Children

Our website and services are intended primarily for business customers.

We do not knowingly collect personal information from children for purposes unrelated to providing our services. If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action where necessary.

11. International Data Transfers

Some third-party service providers used by Ecosolution may process or store information outside the Philippines.

Where personal information is transferred or processed internationally, Ecosolution will take reasonable steps to ensure that appropriate privacy and security safeguards are in place, consistent with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable laws.

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us through the information provided on our website.

When making a privacy request, please provide enough information for us to verify your identity and understand your request.

14. Data Privacy Complaints

If you believe that your personal information has been handled improperly, you may contact Ecosolution using the information above.

You may also have the right to lodge a complaint with the National Privacy Commission of the Philippines, subject to applicable rules and procedures.