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Last Updated: October 8, 2026
At Ecosolution, we aim to make business essentials readily available on Siquijor Island and make ordering as convenient as possible for our business customers.
This Delivery Policy explains how we process and deliver orders placed through the Ecosolution website.
Ecosolution currently provides delivery services primarily within Siquijor Island, Philippines.
Delivery availability may depend on the customer’s location, road accessibility, product requirements, and other operational considerations.
If you are unsure whether we can deliver to your location, please contact our team before placing your order.
Orders are processed during our regular business hours.
After you place an order, our team will review the order, confirm product availability, and arrange delivery. We may contact you through the contact information provided with your order if we need to:
If an item becomes unavailable, we will contact you to discuss:
We will not substitute products without your confirmation when required.
Orders may take longer to process if an item is unavailable or additional confirmation is needed.
Delivery charges are based on the customer’s delivery area (ZIP code) and PRIME membership status.
The delivery rate is determined based on your membership status when the order is processed.
If your PRIME membership expires after your order has been processed, the delivery rate already applied to that order will remain unchanged.
Please refer to the table below for the applicable delivery fee per order:
| Delivery Area | ZIP code | Standard | PRIME |
|---|---|---|---|
| Siquijor | 6225 | ₱ 100 | Free |
| San Juan | 6227 | ₱ 100 | Free |
| Larena | 6226 | ₱ 200 | ₱ 100 |
| Lazi | 6228 | ₱ 200 | ₱ 100 |
| Maria | 6229 | ₱ 300 | ₱ 200 |
| Enrique Villanueva | 6230 | ₱ 300 | ₱ 200 |
Store pickup is available at no additional charge for both PRIME members and standard customers.
Customers who select store pickup should wait for confirmation that their order is ready before visiting the designated pickup location.
Customers may be asked to provide their order confirmation or other appropriate information when collecting an order.
Orders may be subject to confirmation before preparation and delivery.
If we need to clarify your order, confirm product availability, or verify delivery information, we may contact you through the contact details associated with your account or order.
Delivery schedules may vary depending on:
Our team will provide or confirm the expected delivery schedule where applicable.
Delivery times are estimates and are not guaranteed unless a specific delivery arrangement has been confirmed by Ecosolution.
Cash on Delivery is generally available for eligible delivery orders within our service area. However, certain orders, products—including PRIME membership fees—or circumstances may require payment in advance.
COD allows you to inspect your order for obvious issues before payment.
If only part of an order is affected, customers should, where reasonably possible, accept the unaffected items and report the affected item for resolution under our Returns & Replacement Policy. An entire order should not be refused solely because of an isolated issue affecting one or more items.
Where a material issue affects the order as a whole, Ecosolution may arrange an appropriate alternative.
Refusing an entire order because of a minor or isolated issue may be treated as a failed delivery where the remaining items are correct and acceptable.
Please ensure that an authorized person is available to receive the order at the provided delivery address.
Upon delivery, customers are encouraged to:
For COD orders, payment must be completed upon delivery according to the agreed payment terms.
Customers should inspect their order upon delivery whenever reasonably possible.
If you receive an incorrect, damaged, defective, incomplete, or materially different product, please contact Ecosolution as soon as possible.
Please provide your order details and, where appropriate, photographs or other information that may help us assess the issue.
Claims are handled according to our Returns & Replacement Policy.
If a delivery cannot be completed because the customer or an authorized recipient is unavailable, the delivery address is incorrect, or the delivery cannot reasonably be completed, Ecosolution may contact the customer to arrange another delivery attempt or an alternative arrangement.
Additional delivery charges may apply for failed delivery attempts, incorrect delivery information, special delivery arrangements, or other circumstances requiring an additional trip. Any applicable charge will be communicated to the customer before it is incurred.
Customers are responsible for providing accurate delivery information, including:
Ecosolution is not responsible for delays or failed deliveries caused by inaccurate, incomplete, or outdated information provided by the customer.
Please contact us as soon as possible if you need to update your delivery information after placing an order.
Delivery may be delayed or temporarily suspended due to circumstances beyond our reasonable control, including severe weather, road closures, natural disasters, transportation disruptions, emergencies, or other events affecting delivery operations.
When this happens, we will make reasonable efforts to inform affected customers and arrange delivery when conditions permit.
Large-volume, bulk, or special orders may require additional preparation and delivery arrangements.
If your order involves unusually large quantities, special handling requirements, or products requiring particular transportation conditions, our team may contact you to arrange an appropriate delivery schedule.
Ecosolution may update delivery rates, delivery areas, or delivery procedures from time to time.
Any applicable delivery charge will be communicated or displayed before the order is finalized.
For questions regarding delivery, fees/charges, or store pickup, please contact the Ecosolution team through the contact information provided on our website.
