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Last Updated: September 23, 2026
At Ecosolution, we aim to provide business customers with the products they need to keep their operations running smoothly.
If you receive an incorrect, damaged, defective, or incomplete order, please contact us so we can review the issue and find an appropriate solution.
Please inspect your order upon delivery whenever reasonably possible.
Contact the Ecosolution team as soon as possible if you receive:
For visible damage or delivery discrepancies, we strongly recommend reporting the issue at the time of delivery or as soon as it is discovered.
To report an issue, contact our team through Viber, email, or another official Ecosolution communication channel.
Please provide:
Our team may request additional information to properly assess the issue.
If we send an incorrect product or quantity, please contact us as soon as possible.
Depending on the circumstances, Ecosolution may arrange for the incorrect item to be returned and provide the correct product, replacement, credit, or another appropriate resolution.
If an item arrives visibly damaged, please notify our delivery team immediately where possible.
Please keep the original packaging and product until our team has reviewed the issue.
We may request photographs or other documentation to help determine what happened.
If the damage occurred during delivery or was otherwise attributable to Ecosolution, we may provide a replacement or another appropriate resolution.
If a product is defective or does not function as reasonably expected, please contact us with details of the issue.
Depending on the product and circumstances, we may arrange a replacement, repair, credit, or other appropriate resolution.
Certain products may be subject to manufacturer warranties or specific warranty conditions.
Because food, beverages, frozen goods, and other consumable products may be affected by storage, handling, temperature, and other conditions, returns may be subject to additional requirements.
For food, frozen, chilled, or other perishable products, please report any issue as soon as possible after delivery.
Where applicable, customers may be asked to provide photographs, batch or expiry information, packaging details, or other information needed to assess the issue.
For food-safety reasons, we may not accept the return of products that have been opened, consumed, improperly stored, or otherwise handled after delivery, except where required by applicable law.
Cleaning chemicals, tools, equipment, and other operational supplies may be subject to product-specific return conditions.
Products that have been opened, used, mixed, altered, or improperly stored may not be eligible for return or replacement unless required by applicable law or the product is confirmed to be defective.
Please follow the manufacturer’s instructions and applicable safety requirements when handling cleaning and chemical products.
Because Ecosolution operates primarily as a B2B supplier and many of our products are consumable, bulk-packaged, food-related, or operational supplies, change-of-mind returns are generally not accepted.
If you ordered the wrong item, quantity, size, or variant, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we may be able to make an adjustment.
Any exception is subject to Ecosolution’s approval and the condition of the product.
Unless required by applicable law, returns or replacements may not be accepted for products that:
This does not affect any rights or remedies that cannot legally be excluded.
Submitting a return request does not automatically mean that the return has been approved.
Ecosolution will review the circumstances and determine the appropriate resolution based on the product, condition, nature of the issue, and applicable laws and policies.
Where a return is approved, our team will provide instructions on how the product should be returned.
Please do not send products back without first contacting us.
Depending on the situation, Ecosolution may provide:
The available resolution may depend on product availability and the nature of the issue.
If a refund is approved, the applicable amount and refund method will depend on the circumstances of the order and the payment method used.
Refund processing times may vary depending on the payment method and financial institution involved.
For Cash on Delivery orders, our team will provide instructions regarding the applicable refund or credit arrangement.
Customers are responsible for inspecting products upon delivery where reasonably possible and storing, handling, and using products according to applicable instructions.
For food, beverages, cleaning chemicals, and other products with specific storage or handling requirements, customers are responsible for following the manufacturer’s instructions and applicable safety requirements after delivery.
If you have an issue with your order or would like to request a return or replacement, please contact us through the information provided on our website.
