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Last Updated: September 23, 2026
At Ecosolution, we aim to make business essentials readily available on Siquijor Island and make ordering as convenient as possible for our business customers.
This Shipping & Delivery Policy explains how we process and deliver orders placed through the Ecosolution website.
Ecosolution currently provides delivery services primarily within Siquijor Island, Philippines.
Delivery availability may depend on the customer’s location, road accessibility, product requirements, and other operational considerations.
If you are unsure whether we can deliver to your location, please contact our team before placing your order.
Orders are processed during our regular business hours.
After you place an order, our team will review the order, confirm product availability, and arrange delivery.
We may contact you through the contact information provided with your order if we need to:
Orders may take longer to process when products are temporarily unavailable or when additional confirmation is required.
Delivery schedules may vary depending on:
Our team will provide or confirm the expected delivery schedule where applicable.
Delivery times are estimates and are not guaranteed unless a specific delivery arrangement has been confirmed by Ecosolution.
Ecosolution currently offers free delivery for qualifying orders of ₱5,000 or more, subject to our applicable delivery area and conditions.
Orders below the free-delivery threshold may be subject to a delivery charge.
If a delivery fee applies, our team will inform you before the order is finalized.
Ecosolution reserves the right to update delivery charges and free-delivery requirements. Any applicable changes will be reflected on the website or communicated to customers.
Please ensure that an authorized person is available to receive the order at the provided delivery address.
Upon delivery, customers are encouraged to:
For Cash on Delivery orders, payment must be completed according to the agreed payment terms before the order is considered successfully delivered.
Where Cash on Delivery is available, payment is collected upon delivery.
Customers may inspect the order for obvious issues before completing the transaction, subject to reasonable delivery and handling conditions.
If there is an obvious discrepancy, such as a missing or visibly damaged item, please inform our delivery team immediately so the issue can be documented and addressed.
If no authorized person is available to receive an order, or if the delivery cannot be completed because of incorrect or incomplete delivery information, Ecosolution may contact the customer to arrange another delivery attempt.
Additional delivery charges may apply for repeated delivery attempts caused by circumstances within the customer’s control.
Repeated refusal or failure to receive orders may affect the customer’s ability to place future orders on Cash on Delivery.
Customers are responsible for providing accurate delivery information, including:
Ecosolution is not responsible for delays or failed deliveries caused by inaccurate, incomplete, or outdated information provided by the customer.
Please contact us as soon as possible if you need to update your delivery information after placing an order.
Delivery may be delayed or temporarily suspended due to circumstances beyond our reasonable control, including severe weather, road closures, natural disasters, transportation disruptions, emergencies, or other events affecting delivery operations.
When this happens, we will make reasonable efforts to inform affected customers and arrange delivery when conditions permit.
Large-volume, bulk, or special orders may require additional preparation and delivery arrangements.
If your order involves unusually large quantities, special handling requirements, or products requiring particular transportation conditions, our team may contact you to arrange an appropriate delivery schedule.
If an item becomes unavailable before delivery, we may contact you to discuss:
We will not substitute products without appropriate customer confirmation where confirmation is reasonably required.
If you have questions about your delivery or need assistance with an order, please contact the Ecosolution team during our business hours.
